Adding a New or Additional Microsoft Authenticator App Device
- Open your internet browser (preferably Google Chrome or Firefox) and go to https://mysignins.microsoft.com/
- Enter your ConvergintFederal email address and click on Next. You will be redirected to a login page shown below.
- Enter your password and click Sign in. You will be brought to the following page
- On the left-hand column click on Security Info.
- Delete the Microsoft Authenticator associated with your old device.
6. Click on add method, then select Authenticator App and follow the wizard.
7. Important if your phone number has changed make sure the correct number is listed next to phone, if not click on change and correct it.